CSupport use case
Ticket triage on autopilot
Categorize, prioritize, and route every ticket. Your Support AI employee handles this around the clock — no code, no hiring, and every action logged. You stay in control with approval steps wherever you want them; it does the repetitive work so your team does the judgment calls.
How ticket triage automation works
1Every ticket, email, and chat message lands in one queue.
2The AI categorizes each one, sets priority, and detects customer sentiment.
3It routes the ticket to the right person or team instantly.
4Escalations arrive with full history and a suggested reply attached.
Live in minutes, not weeksInstall from a template or describe it in plain English — your first run happens today.
Shorter queues, happier customersThe outcome Support teams hire for: consistent execution on every single ticket triage task, 24/7.
You keep the keysAdd an approval step anywhere. Sensitive actions wait for a named human, and every decision is logged.
Frequently asked questions
How long does it take to set up ticket triage?Most teams are live the same day. Connect your tools in a few clicks, describe your rules in plain English, and run it in test mode until you trust it.
Which tools does it work with?Zendesk, Gmail, WhatsApp, Slack, Telegram, Web chat — plus 500+ more integrations and custom APIs. Connect once; every workflow can use them.
Can a human approve before it acts?Yes. Add an approval step anywhere in the workflow — the AI pauses, sends the decision to Slack, email, or the app, and continues only when you say so.
What does it cost to run?Usage is measured in credits: simple actions cost about one credit, AI reasoning steps a few. Start free, no credit card — the pricing page lists what each plan includes.