CSupport use case
Smart escalation on autopilot
Hand off to a human with full context when unsure. Your Support AI employee handles this around the clock — no code, no hiring, and every action logged. You stay in control with approval steps wherever you want them; it does the repetitive work so your team does the judgment calls.
How smart escalation automation works
1The AI monitors every conversation it handles for low confidence.
2It detects frustration, edge cases, and VIP customers early.
3It hands off to a human with a complete summary — no repeated questions.
4Every human resolution teaches it how to handle the next one.
Live in minutes, not weeksInstall from a template or describe it in plain English — your first run happens today.
Shorter queues, happier customersThe outcome Support teams hire for: consistent execution on every single smart escalation task, 24/7.
You keep the keysAdd an approval step anywhere. Sensitive actions wait for a named human, and every decision is logged.
Frequently asked questions
How long does it take to set up smart escalation?Most teams are live the same day. Connect your tools in a few clicks, describe your rules in plain English, and run it in test mode until you trust it.
Which tools does it work with?Zendesk, Gmail, WhatsApp, Slack, Telegram, Web chat — plus 500+ more integrations and custom APIs. Connect once; every workflow can use them.
Can a human approve before it acts?Yes. Add an approval step anywhere in the workflow — the AI pauses, sends the decision to Slack, email, or the app, and continues only when you say so.
What does it cost to run?Usage is measured in credits: simple actions cost about one credit, AI reasoning steps a few. Start free, no credit card — the pricing page lists what each plan includes.