Product Information AgentAnswers detailed questions instantly and accurately from your own catalog, docs, and pricing.
WhatsAppWeb chatEmail
OSINCLUDED
Order Status AgentGives customers an instant, accurate status update — no hold music, no "let me check on that."
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R&INCLUDED
Return & Refund AgentHandles return and refund requests by your policy — approves the simple ones, escalates the rest.
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CSINCLUDED
Customer Support AgentAnswers common questions 24/7 from your knowledge base and hands off to a human with full context when it matters.
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CFINCLUDED
Customer Follow-up AgentChecks back at the right moment so enquiries, appointments and repeat business never slip through the cracks.
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Need something more specific?Describe it in plain English and Syngentix builds a custom agent for your business.Build a custom agent
1Connect your toolsCalendar, CRM, WhatsApp, email — a few clicks each.
2Teach it your businessServices, pricing and policies in plain English — down to what happens when a customer asks for tracking on an order that shipped yesterday.
3Go live with approvalsYou review its work until you trust it. Then it flies.
The problem, in one lineMost support messages are one question: where is my order.
What this handles for e-commerce storesA customer asks for tracking on an order that shipped yesterday. A return request arrives outside the stated window. A shopper asks whether a size is back in stock before buying. Each of the five agents is customizable to your exact services, pricing and policies.
You approve, it executesAdd approval steps for anything sensitive. The AI drafts and prepares; a named human signs off. Every action is logged.
Frequently asked questions
How do AI employees help e-commerce stores?Most support messages are one question: where is my order. The agents cover exactly those moments — a customer asks for tracking on an order that shipped yesterday; a return request arrives outside the stated window; a shopper asks whether a size is back in stock before buying — instantly and around the clock, so your team keeps the work that needs a human.
Do I need technical skills to set this up?No. Deploy the E-commerce Stores solution in a few clicks, then teach it your services, pricing and policies in plain English — including what to do when a return request arrives outside the stated window. Most businesses are live the same day.
Which channels do the agents work on?WhatsApp, web chat, email, Telegram and more. So when a shopper asks whether a size is back in stock before buying, it happens wherever that customer already is — and every conversation lands in one place.
What does it cost?Start free — no credit card. Paid plans begin at $29/month when your volume grows. Simple actions cost about one credit; AI reasoning steps a few. The pricing page lists what each plan includes.